Shipping Policy

PO BOX SHIPPING ADDRESSES ARE NOT ALLOWED.

INTERNATIONAL: We do not offer international. Orders placed with international shipping will be canceled and refunded. 

ORDERS: All orders have a processing time of 24 to 72 business hours. However, most orders will be shipped within 48 hours. Orders will ship via our reliable shipping carriers with signature required  upon delivery with photo ID showing 21 and up per Federal Laws. All shipping methods are in business days (Monday-Friday). Orders may also be reviewed to ensure security and accuracy. If your order is under review, you will be contacted within the same day.  
Please Note: We do not process orders on weekends and all Federal holidays! Your order will continue processing the following business day.  

Required Adult Signature Service: In accordance with Federal jurisdiction and laws, all vape mail orders will require the use of Adult Signature Confirmation (21+) upon delivery for packages containing e-cigarette related products. To receive this package, the recipient is required to show a proper form of government photo identification to the delivery employee for age confirmation. If the package is returned because no one is available to sign for the package we will process a refund minus a 15% restocking fee and shipping cost.

Shipping carriers: We have a reliable shipping network that uses regional local carriers to delivery your packages. Errors and delays caused by or as a result of the regional carriers are not the responsibility of Vape City USA. We do not provide refunds or reship if the package is lost/stolen or damaged. Also any packages returned by the carrier will receive a refund minus a 15% restocking fee and shipping cost.

Carrier Delivery Handling Timelines: After the processing period of 24 to 72 business hours, a tracking email will be automatically sent to the customer to confirm the package is in the final stages of fulfillment and carrier delivery times vary on what part of the country you are located in.