Our policy only allows 14 days for hardware. Unfortunately, if 14 days have passed since you received your purchase, we CAN NOT provide you a refund or exchange. Additionally, as long as your order has not been arrived, you may cancel it. Your order CANNOT be canceled once it has left our facility and dispatched. Your item must be unused, in the same condition that you received it, and in the original packaging in order to be eligible for a return.
There are NO REFUNDS on sale items. NO EXCEPTIONS!
If an item has been opened, there are some items that cannot be returned. We DO NOT accept refunds on any E-LIQUID goods due to health regulations. E-Liquid in bottles, pods, or disposable vape devices are examples of this, but they are not the only ones.
We need your proof of purchase in order to process your refund.
In some circumstances, only partial returns are permitted (if applicable)
Any item that is not in its original state, is broken when it arrives, or is missing pieces for causes other than our mistake.
You should send your merchandise back to the following address:
Vape City USA
4804 Northwest 167th Street, Miami Gardens, FL 33104
The expense of your own shipping for returning your goods is your responsibility. The cost of shipping is not refundable.
The amount of time it takes for the exchanged item to get to you will depend on where you reside.
Use a trackable shipping provider if the item you are mailing costs more than $75. We can't always promise that we'll get your returned item, so please keep that in mind.
Refunds (if applicable)
We will send you an email to let you know that we have received your returned item after it has been received and examined. The acceptance or denial of your refund will also be communicated to you by us.
Once your refund has been completed, a credit will automatically be applied to your credit card or original mode of payment, depending on whether you were authorized or not. It could take up to 5 business days for refunds or credits to appear on your account. Any returns that are necessary for orders that were made due to customer error or that were missing items from original packing will incur a $35 restocking fee.
Missing or Delayed Refunds (if applicable)
If a refund hasn't been posted after 5 business days, call your bank and credit card company to VERIFY that it hasn't already been posted.
Please email email@example.com if you've done all of this and you still have not received your refund.
Loss or Theft of Packages
Vape City USA is not held responsible for ANY lost or stolen packages. We are aware of how annoying it might be to not get your order. We have NO CONTROL over the carrier once your order has shipped, so we cannot guarantee that you will receive your package. For a claim, please get in touch with the shipping company who handled your order's delivery.
Items on Sale (if applicable)
Only items with standard prices may be reimbursed. Sale items can't, regrettably, be returned.
Exchanges (if applicable)
Only defective or damaged items are subject to replacement. Send us an email at firstname.lastname@example.org and send your item to: 4804 Northwest 167th Street, Miami Gardens, FL 33104 if you'd want to exchange it for the identical item.
Gifts You will receive a gift credit for the amount of your return if the item was marked as a gift when it was purchased and shipped to you. You will receive a gift certificate in the mail after the returned item has been received.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.